Service

Maximum Power Performance. It’s the guarantee that no matter how complex your problems are, we can help correct them. Sure-Gen, Inc. the industry leader in generating performance. The same knowledge that enables us to build the industry’s best systems enables us to service and maintain systems better than anyone else.
 
When it comes to Power Generation Control Systems, reliability is the key. Sure-Gen, Inc. has proven quality and reliability over the years. We offer service contracts to fit your needs including PM contracts, custom contracts and we offer an environmentally safe oil-vac system.

At Sure-Gen, Inc., we regard your system as a single entity. Where others see a collection of individual components, we see one power system. With in-depth knowledge of each component and our understanding of their inter-relationship, we can offer what no one else can; a complete service company. It’s the logical solution for any customer wanting to maximize their level of service, as well as their dollars.
 
Sure-Gen, Inc. commitment to quality defines accountability by ensuring every clients needs are clearly understood and met with the most innovative equipment and knowledgeable service staff available.

E.G.S.A. Certification

The Electrical Generating Systems Association is known throughout the world for being dedicated to On-Site Power Generation. They hold to the utmost high standard to quality and commitment with support from manufacturers, distributors, dealers, engineers, contractors, and others that provide power generating equipment including generators, switchgear, controls, engines and more. They are also the leaders in maintaining the performance standards in the industry. One way they maintain the high standards in the industry is by the Electrical Generating Systems Association Technician Certification Program. Not only does Generator Technician Certification provide a commitment to consistently high standards and professionalism that the customer can depend on, it also allows you to be part of an elite team.


Load Bank Testing

Load bank testing allows a standby generator to be tested and exercised to verify its overall reliability, and its ability to run at its full rated kW output.

Although your generator may exercise weekly, it may not test with the full load of the building, or facility. For diesel generator sets this may cause Wet Stacking. Wet Stacking is when unburned fuel accumulates in the engine exhaust. This is caused by under loading a generator. When this is allowed to continue for a long period of time the unburned fuel accumulates, and can become harmful to the engines efficiency and life span.

Load bank testing allows the engine to reach the full operating temperature and burn out this accumulation of un-burnt fuel. The unit can then run cleaner and more efficiently.

Whether your unit is diesel or gas it will benefit from the load bank test.



Fuel Cleaning

The fuel cleaning process includes complete fuel cleaning including products, fuel filters (up to five filters). The fuel tank should be full for the cleaning process to be maximized. We will provided a sample of the fuel before and after cleaning. This includes vacuum removal of any water build up from the bottom of the tank before fuel cleaning begins. The process will take from two to eight hours depending on the debris removal and the size of the fuel tank. The cleaning product used will remove any algae from the fuel tank and restore your fuel to maximum efficiency that will allow your units to run more efficiently.

We also offer a wide range of other services such including radiator flushes. For further services offered please contact our service department at 910-253-0484 or contact us by email dbenson@suregen.com.



Sure-Gen, Inc. commitment to quality defines accountability by ensuring every clients needs are clearly understood and met with the most innovative equipment and knowledgeable service staff available.